Frequently Asked Questions
1. Orders & Delivery
When will I receive my order?
All orders are carefully prepared and shipped within 48 to 72 hours.
In France, delivery usually takes between 2 and 5 business days after shipping.
For international orders, delivery times may vary between 7 and 14 business days depending on the destination country.
How can I track my order?
As soon as your order is shipped, you will receive a confirmation email containing your tracking number, so you can follow your parcel in real time.
What should I do if I haven’t received my order?
If your order appears to be delayed, we invite you to check the shipping tracking as well as any additional delivery times indicated on the product page.
If you still need help, please contact us through our contact form: our team will get back to you as soon as possible.
2. Returns & Exchanges
Can I return an item?
Yes, you have 14 days after receiving your order to request a return.
Items must be unworn, unwashed and returned in their original packaging.
How do I make a return?
Contact us with your order number via our contact form or by email at maisonpolygon@gmail.com.
Our team will send you the necessary instructions to complete your return.
Once the item has been received and checked, we will proceed with an exchange or refund according to your request.
Are returns free?
Return shipping costs are the responsibility of the customer, except in the event of an error on our part, particularly if the item received is defective or incorrect.
3. Sizes & Products
How do I choose the right size?
A size guide is available on each product page to help you find the ideal fit.
If you are between two sizes or would like personalised advice, our team is available to assist you.
Are your items unisex?
Yes, all our pieces are designed with a unisex fit, created to suit every style and body shape.
How should I care for my garments?
To preserve the quality and durability of your pieces, we recommend:
• Washing at 30°C
• Air drying
• Gentle ironing inside out
Avoid using a tumble dryer in order to best preserve the fabrics and prints.
4. Payment & Security
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard and American Express.
Payments are simple, fast and fully secure.
5. Contact & Support
How can I contact you?
You can write to us through the contact form available on our website or directly by email at: maisonpolygon@gmail.com
Do you reply quickly?
Our team does its best to respond to all enquiries within 24 to 48 business hours.